At Lu Prime Lending Corporation (LPLC) , we believe that lending is not just about money — it’s about people, trust, and empowerment. We understand that behind every loan is a family, a dream, or a goal. That’s why we put our customers at the center of everything we do. We are committed to transparent, fair, and respectful lending practices, so you can borrow with confidence. Your trust matters to us, and we want you to know your rights as a valued customer.

1. Right to Full Disclosure

We will always be clear and transparent about the total cost of your loan — including interest, fees, and charges — before you commit. No hidden costs.

2. Right to Fair & Honest Treatment

You deserve to be treated with respect and fairness. We do not engage in misleading advertising, unfair terms, or abusive practices.

3. Right to Privacy & Data Protection

Your personal information is safe and confidential with us. We comply with the Data Privacy Act and will never misuse your data or contacts.

4. Right to Choose & Be Informed

You have the right to review our loan offers, ask questions, and fully understand the terms before making a decision.

5. Right to Fair Collection Practices

We are committed to ethical collections. No harassment, no threats, no public shaming. All communication is done respectfully, within legal hours.

6. Right to Redress & Complaint Handling

If you have concerns, you can reach out to us through our customer support hotline or email. If unresolved, you have the right to escalate complaints to regulators.

7. Right to Repayment Information

At any time, you may request a statement of account so you can clearly see your balances, interest, fees, and payments.

8. Right to Fair Terms

We ensure that all our loan agreements are reasonable and transparent. We do not impose unconscionable rates or abusive conditions.